My account
To create your customer account, simply click on the “Login” icon in the top right-hand corner of the page, then on “Create an account”. Fill in the required information (name, e-mail, password), validate... and that's it! You will then receive a confirmation e-mail.
How do I change my customer account information? To change your customer account information, log in to your personal area and click on “My account”. You can then update your personal information (name, address, password, etc.) in just a few clicks. Don't forget to save your changes!
No need to panic! On the login page, click on “Forgot your password?”, then enter the e-mail address associated with your account. You'll receive an e-mail with a link to reset your password in just a few moments.
My orders
Si votre commande n’a pas encore été expédiée, contactez-nous au plus vite par e-mail à contact@maisonmarelle.frPlease indicate your order number. We will do our best to modify or cancel your order in time.
If your order has already been shipped, you can consult our returns and refunds policy to find out how to proceed.
Your order number can be found in the confirmation e-mail you receive immediately after your purchase (check your spam folder if necessary).
You can also find it at any time in your My account > My orders area.
And if you need help, our team is here to help: write to us at contact@maisonmarelle.fr indicating your name and the e-mail address used when ordering.
Once the order has been prepared and dispatched, you will receive a confirmation email from the postal services with your shipment number and a tracking link.
Contact our customer service department directly on contact@maisonmarelle.fr or by phone
Depending on the problem, we will take over and can launch a claim with the associated departments.
Products
Sizes and measurements are available in the “size guide” tab and in the item description section.
Delivery
Yes, it is possible to collect directly from the boutique at 59 boulevard des batignolles 75008 paris.
To do this, click on the “Pick up in store” delivery method when you make your purchase on the site.
Free delivery in mainland France for orders over €100.
Below this amount, you will be billed for delivery:
3.95 € by registered mail.
5.95 € at a relay point.
8.70 € colissimo (with signature)
19.5€ by colissimo. ( with signature)
Free shipping on orders over €150
Zone 1 (Germany/Belgium/Netherlands) 12.5€ colissimo. ( with signature) Free shipping on orders over 120€.
Zone 2 (United Kingdom/ Ireland/ Italy/ Spain/ Portugal Austria 13.5€ colissimo. ( with signature) Free shipping on orders over 150€.
Zone 3 ( Denmark/Hungary/Poland/Czech Republic/ Slovakia/ Slovenia/ Estonia/ Latvia/ Lithuania/ Switzerland/ Sweden) 15.5€ colissimo. ( with signature) Free shipping on orders over 150€.
Zone 4 ( Greece/ Iceland/Finland/ Norway/ Turkey/Maghreb/Croatia/ Malta/Romania/ and other Eastern European countries. 17.5€ colissimo. ( with signature) Free shipping on orders over 150€.
Zone 5 (USA/ Canada/ Australia/ China/ Japan/ Hong Kong/ Singapore/ South Korea/ Thailand/ Taiwan/ Vietnam/ India/ Russia/ Israel) 29.5€ colissimo. (with signature) Free shipping on orders over 170€.
Zone 6 (Africa (excluding Maghreb) / Middle East / America (excluding USA and Canada) / other Asian countries / Oceania (excluding Australia) 33€ colissimo. ( with signature) Free shipping on orders over 180€.
Your order will be prepared within 48 hours (excluding weekends and public holidays).
This period can be extended to one week during busy periods such as collection launches, private sales, sales...
Depending on your choice of delivery method, delivery times are as follows
France: Lettre suivie. 24-48h//Colissimo and colissimo point relais: 48-72h
Overseas 3 to 7 days .
International: 3 to 10 days.
Returns - Exchanges - Refunds
You have 14 days from the date of receipt of your package to return it. Return postage and risks remain at the customer's expense.
Leave us your instructions if you wish an exchange or refund
Promotional periods : Products purchased during promotional periods (with coupon code) will not be refunded. They will be credited on the site in the amount of the item purchased.
By registered letter or colissimo to the following address:
SAS HARY BURGUIN
15 rue Fourcroy
75017 Paris
You have 14 days from the date of receipt of your parcel to make an exchange, either directly in the store or by post.
Return postage and risks remain the responsibility of the customer.
Leave us a note specifying the item and size you require.
In the event of a size or model exchange, we will cover the cost of returning the item(s).
It takes about 5 to 10 days maximum after return and acceptance.
If you have not heard from us within 10 days of receiving your package, please contact us at contact@maisonmarelle.fr
We do our utmost to offer you high-quality items with impeccable finishes. If, despite our various checks, you find a fault with your item, please contact us at contact@maisonmarelle.fr and attach photos of the defective part.
We will get back to you as soon as possible to find the best solution.
Payment
We accept payment by credit card (Visa, Mastercard, American Express) and PayPal.
All transactions are 100% secure.
Yes, we do. All payments made on our site are protected by SSL encryption, guaranteeing the security of your bank details.
We do not store any payment information, and transactions are processed via certified and secure payment platforms.
If you encounter a problem during payment, here are a few things to check:
- Make sure your card is valid and that the information you have entered is correct.
- Check that your bank has not blocked the transaction for security reasons.
- Try again with another payment method if possible.
If the problem persists, please contact us at contact@maisonmarelle.fr - we'll help you finalize your order quickly.